Patient Retention Tips For Dentists
A lot of dental practices focus on bringing in new patients but it is just as important, if not even more important, to keep those patients returning when they need services. Otherwise, you’ll spend all your time just trying to get new patients to walk in the door and your practice will see little benefit from it. Now, after stay-at-home orders are relaxing, it's even more important for practices to get their current patients back in the doors.
So we are laying out our best patient retention tips for you.
All About Safety
As we respond and change as a result of COVID-19, our practices need to make sure that patients know that safety is of utmost importance. From the cleanliness of our facilities, to our behind-the-scenes cleaning practices, to even physical safety while in the office (like with Rollens shades), make sure your patients know about the safety measures you’re putting in place. Never assume that your patients know what you're doing. Tell them, and tell them often so that they have no reason to question the safety of your practice. Our Rollens shades are also a nice touch b/c they are individual-use, with no disinfecting needed and no other patient has used them.
All About Convenience
Everyone has busy schedules and there never really seems to be enough time in the day to do it all. So when patients walk into your office, they are setting aside something else to make time for their appointment. So don’t let them walk away feeling like they wasted their time. Instead, make your practice more convenient for your patients. Here are some ways you can achieve that:
- Reduce time spent in the waiting room and don’t forget to apologize when there is a delay. Also, consider offering free Wi-F