It’s important to always improve your eye care patients’ experience during a visit to your office, but it isn’t enough these days to just do the bare minimum. In order to have great patient retention rates you have to build patient loyalty. This means you need to wow your patients. Fortunately, there are some simple things you can do to give your patients the best experience possible when coming in for an eye exam.
Cut Down on Wait Times
Nothing is more aggravating than waiting past an appointment time just to get into the exam room. To help cut down on wait times, gather needed information from the patient before their scheduled appointments and be sure to delegate tasks to the appropriate staff to ensure operations run smoothly.
Patients can sometimes show up early without realizing it, making their wait seem long. So when a patient does this, thank them for showing up early and offer them something to drink. On the other hand, running late in the office can be inevitable, so when you do run late, be sure to offer a sincere apology.
Greet Your Patients by Name
Offering up a warm welcome can go a long way in showing that you truly care about your patients. Greet them by name, offer them some water or a magazine. These simple gestures can make your patients feel appreciated and welcomed.
Make Your Patients’ Safety the Top Priority
Go beyond making your patients comfortable and put their safety at the top of your priority list. With Rollens eye care products, you can ensure that your patients remain safe. Our platinum grey and gold amber lenses are great for protecting patients’ light-sensitive eyes and with their one size fits all design, they will fit nearly all of your patients without any time consuming adjustments.
Take Time to Address their Concerns
It’s important to not make your patients feel rushed or that you do not have time for them. Be sure to take the time to answer their questions and address any concerns they may have. Not only will this score points with your patients, but it will also lead to better patient care!
Don’t Forget to Follow Up
Personalize the experience with a follow up call to check on how the patient is doing after a procedure. This will ensure that if they are having any issues, that they can be addressed promptly.